Privacy Policy

Welcome to Jeenwood. Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

• Personal details such as name, phone number, email address, and shipping address

• Order and payment-related information

• Browsing data such as IP address, browser type, and pages visited

• Any information you voluntarily provide through contact forms or customer support

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding orders, deliveries, or inquiries

• Improve our website, products, and customer experience

• Send promotional emails or offers (only if you opt in)

• Prevent fraud and ensure secure transactions

3. Sharing of Information

Jeenwood does not sell, trade, or rent your personal information to third parties.

Your information may be shared only with trusted third parties such as:

• Payment gateways

• Logistics and delivery partners

• Service providers required to operate our business

These parties are obligated to keep your information confidential.

4. Payment Security

All payment transactions are processed through secure and trusted payment gateways. Jeenwood does not store your credit/debit card details or sensitive payment information.

5. Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and personalize content.

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your data (subject to legal requirements)

• Opt out of promotional communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. Jeenwood is not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Jeenwood does not knowingly collect personal information from individuals under the age of 18 years.

10. Changes to This Privacy Policy

Jeenwood reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon being posted on the website.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Jeenwood Customer Support
📧 Email: jeenwood3@gmail.com
📞 Phone/WhatsApp: +91-9782230400

 

Shipping Policy

Welcome to Jeenwood. We are committed to delivering your furniture safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

Shipping Locations

We currently ship our products across India. Delivery availability may vary depending on your location and product type.

Order Processing Time

All orders are processed within 2–5 business days after order confirmation.
Customized or made-to-order furniture may require additional processing time, which will be communicated at the time of purchase.

Orders are not shipped or delivered on Sundays or public holidays.

Shipping Time

Estimated delivery time after dispatch:

• Metro Cities: 5–7 business days

• Other Cities & Towns: 7–10 business days

• Remote Areas: 10–14 business days

Delivery timelines may vary due to unforeseen circumstances such as weather conditions, logistics delays, or regional restrictions.

Shipping Charges

Shipping charges, if applicable, will be calculated at checkout and clearly displayed before you complete your purchase.

In some cases, free shipping may be offered on selected products or during promotional periods.

Delivery Process

Furniture items are delivered through our trusted logistics partners.
Delivery will be made to the address provided at checkout. Please ensure your address and contact details are accurate.

For large furniture items:

• Delivery will be made to the ground floor or building entrance, unless otherwise specified.

• Assembly services, if available, will be mentioned on the product page.

Damaged or Missing Items During Shipping

Please inspect your order at the time of delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

• Order number

• Clear photos of the item and packaging

We will arrange a replacement or suitable resolution after verification.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment.

Shipping Delays

Jeenwood is not responsible for delays caused by:

• Natural disasters

• Transport strikes

• Incorrect delivery details provided by the customer

However, we will always assist you in tracking and resolving delivery issues.

Contact Us

For any questions regarding shipping, please contact:

Jeenwood Customer Support
📧 Email: jeenwood3@gmail.com
📞 Phone/WhatsApp: +91-9782230400

Thank you for shopping with Jeenwood. We appreciate your trust in us.

Refund and Return Policy

Welcome to Jeenwood! We hope you love your purchase, but if you are not completely satisfied, we’re here to help.

Return Policy

You have 7 business days from the date you receive your furniture to initiate a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact our customer support team. Kindly include your order number and reason for return.

Furniture items that are customized or made to order are not eligible for returns.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error or a defective product.

Damaged or Defective Items

If the product you received is damaged or defective, please contact us within 48 hours of delivery with clear photos of the damage.

We will arrange for a replacement or a full refund once the issue is verified.

Contact Us

If you have any questions about returns or refunds, please contact:

Jeenwood Customer Support
📧 Email: jeenwood3@gmail.com
📞 Phone/WhatsApp: +91-9782230400

Thank you for shopping with Jeenwood!

Terms and Conditions

Welcome to Jeenwood. These Terms and Conditions govern your use of our website and the purchase of products from Jeenwood. By accessing our website or placing an order, you agree to be bound by these terms.

1. General

Jeenwood reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon being posted on the website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

3. Product Information

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in color, size, or finish may occur due to lighting, screen settings, or handcrafted nature of furniture.

4. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice.

Jeenwood reserves the right to cancel or refuse any order in case of pricing errors or incorrect product information.

Payments must be made through the available payment methods at checkout. Orders will be processed only after successful payment confirmation.

5. Order Confirmation & Cancellation

Once an order is placed, you will receive an order confirmation via email or SMS.

Orders for customized or made-to-order products cannot be cancelled once production has begun.

Jeenwood reserves the right to cancel an order due to unavailability of stock, payment issues, or unforeseen circumstances. In such cases, a full refund will be issued.

6. Shipping & Delivery

Shipping and delivery timelines are provided as estimates only and may vary based on location, logistics, and external factors.

Jeenwood shall not be held responsible for delays caused by natural disasters, transport strikes, or incorrect delivery information provided by the customer.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, available separately on our website.

Jeenwood reserves the right to inspect returned items before approving any refund or replacement.

8. Damaged or Defective Products

Customers must report any damaged, defective, or incorrect items within 48 hours of delivery along with clear photographic evidence.

Failure to report within the stated timeframe may result in rejection of the claim.

9. Intellectual Property

All content on the Jeenwood website, including logos, images, text, graphics, and designs, is the property of Jeenwood and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Limitation of Liability

Jeenwood shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability, if any, shall be limited to the value of the product purchased.

11. User Conduct

Users agree not to misuse the website, upload harmful content, or engage in activities that may disrupt the website’s functionality or security.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

Jeenwood Customer Support
📧 Email: jeenwood3@gmail.com
📞 Phone/WhatsApp: +91-9782230400